Vertical ERP solutions based on Microsoft Dynamics NAV
[wpdm_file id=2] DAT (DYNAMICS NAV ASSISTENZA TECNICA – TECHNICAL SUPPORT) is the vertical by Dynamics Consult based on Microsoft Dynamics NAV 2013 R2 to enable the management and monitoring of the typical activities of companies that provide their clients with professional services and technical support.
- Multi-layer requests management (invoicing client, final client whom the service is provided to and intervention site where the service has been provided);
- Organization of support requests by typology, site, state and technician;
- Complete integration of the invoicing cycle with support activities: from the coinceival of the offering and first contact to the actual on-site support provision;
- Support requests managed with contract and without contract, like external or internal activities;
- Activity planning and SLA (Service Level Agreement) reports;
- Intervention report with full customization according to the client’s needs.
Benefits of the solution
DAT has been developed by leveraging the potentialities of Microsoft Dynamics NAV 2013 R2 as well as the integration capabilities with the Microsoft Office suite (Excel, Word and Outlook) and other document archiving tools like Zetadocs.
The graphics reminds of typical Microsoft products to ease a quick implementation and learning times.
Routine activities performed by technicians can be simplified and optimized with the new graphical interface of Microsoft Dynamics NAV 2013 R2 and its new intuitive and smooth dashboards, still guaranteeing a proper security level with its powerful permissions and roles profiling system.
The new dashboard is very intuitive and can be customized according to the user’s taste; the technician can quickly consult every activity performed and decide whether to charge the client for any article used during the support intervention.
Microsoft Dynamics NAV is a safe and reliable investment for a company as it is backed by Microsoft, the world leader in the sector.
NAV guarantees constant updates for the product, always compliant with the Italian tax regulation.